Introducing Xtend's Client Support Portal: Zendesk

Introducing Xtend’s Client

Support Portal: Zendesk

To improve our client communication, experience, and overall service levels, Xtend will be launching our new Client Support Portal via Zendesk.

Xtend will migrate slowly in an effort to ensure our clients are best supported. Our bookkeeping team and clients began utilizing Zendesk for daily support at the end of April, and now Xtend is rolling out Zendesk for our additional Departments!

Starting on 06/05/23, You will start to see ticket requests and notifications from @xtendcu.zendesk.com. These are legitimate and safe email notifications – no spoofing here!

Please feel free to establish your Zendesk Profile at your earliest convenience by visiting https://xtendcu.zendesk.com/hc/en-us.  When a ticket is created on your behalf, you’ll receive an email notification of the ticket number & details. If your Zendesk Profile is not set up prior to ticket assignment, you will be asked to register prior to viewing the ticket details in Zendesk.

Click the FAQ button for instructions on how to set up your account, or feel free to contact us with questions!

If you’d like to begin communicating with us via Zendesk today, be our guest and submit your requests via the help center! Once your request is submitted, a ticket will generate, and the proper agent will be assigned to complete your request. Rest assured; you will be notified via email, with a ticket number, when your request has been received and updated by an Xtend agent. Be sure you are logged in before submitting a request! 

See Navigating the Help Center for more information on how to use and navigate in the Zendesk system! 

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We will continue to utilize our current support email addresses, which means the way you communicate with us is not changing, yet! However, as we navigate the implementation period, we will be sure to keep you updated if and when things are changing.

This is also a great time to make sure your emails filters are not blocking or filtering our support emails. These email addresses are:

All General Inquiries:
[e-mail]

Bookkeeping/Backoffice Support:
[e-mail]

Member Marketing/Communications:
[e-mail]

Please let us know what questions you have! 

This email announcement was sent out to all clients on June 6, 2023