Kimberley Rawl

Guide to Viewing Requests in Zendesk As Xtend continues to rollout our Client Support Portal: Zendesk, it is important to ensure you know how to login and view the ticket requests you're included...

This article explains the different communication methods you can use to contact each department at Xtend.  General requests/Administration:  For contract inquiries, email admin@xtendcu.com For s...

Xtend's knowledge base is a collection of Xtend-related news, announcements, and process material. You will find articles like Xtend's Promise expectations, Due Diligence, contact information, and ...

To submit a new request via Xtend's Client Connect portal, first log into your account using your email address and password. Then, click “Submit a request” in the upper right-hand corner of the po...

To update or follow up on an existing ticket, click the ticket you are looking to update. Scroll down to the bottom of the ticket conversation and use the comment box to type your response before c...

Ticket statuses indicate the phase a ticket is in to track the progression of a request for both the agent and client. You can locate the status of you ticket(s) in the Requests section of the port...

To access your requests, first start by logging into your Zendesk account using your email address and password. If you have not established an account, please review the following article: Setting...

Good Morning Bookkeeping Clients, I wanted to take a moment to reach out as we begin to rollout our Client Support Portal for Xtend, powered by Zendesk. The portal has been established to improve r...

Introducing Xtend’s Client Support Portal: Zendesk   To improve our client communication, experience, and overall service levels, Xtend will be launching our new Client Support Portal via Zendesk....

  Setting up your Zendesk account can happen one of two ways:   One: You can create or establish an account by visiting Xtend’s Client Connect portal: https://xtendcu.zendesk.com/hc You will see tw...